KAT Fabricators is known as “your source for custom countertops” in the Dallas, Tex., area, and the company prides itself in keeping highly organized at all times. In fact, because the company does such a high volume of sales with big-box stores, such as Home Depot and Lowe’s, staying organized is a crucial element in maintaining customer relationships and honoring schedules.
Because KAT Fabricators does the majority of its business on the wholesale level, there is no need to maintain a showroom, and attention can be given to production and customer service. Stepping into the modest office, the company is all business. The customer-service department operates just behind the front door, and a few of the desks include state-of-the-art computer systems with dual monitors, which help to schedule up to 10 jobs each day with a high degree of accuracy.
Walking straight back through the office leads to the stone shop, which was originally dedicated to solid surface fabrication but now accommodates granite and engineered stone. Offering a wider variety of materials allows KAT Fabricators to act as a one-stop shop for dealers and builders with an assortment of jobs.
On the other side of the stone shop, is an open yard for warehousing slabs and remnants, and the solid surface shop is just past this. As of 2010, KAT Fabricators was using a CNC machine for sink holes while an advanced straight-line edger does most of the heavy work.
KAT Fabricators constantly and consistently works on improving efficiency and providing service and quality that surpasses that of the competition. This allows them to set competitive pricing without having to rely on low prices to gain new business.
Read more of this Fabricator Profile here: Tour of KAT Fabricators in Dallas
