By Kathleen Teodoro of Moraware
As Katherine mentioned in her recap of the last Stone Industry Education event, Eric Tryon had great suggestions for growing your business. The importance of tracking and communicating some basic metrics came up again and again – and Moraware can help! Let’s look at one of the areas that Eric pointed to as a silent killer: reworks.
Eric started by emphasizing the formidable cost of a rework. He explained that in order to get an accurate number, you should consider every person who touches the job.
Here’s a great example of costly a rework can be. If the installers arrive at a jobsite and can’t complete the install because a piece doesn’t fit, consider all the people involved:
Ouch! He made a compelling case for reducing your reworks! But there’s good news. We can help you get a handle on your reworks, so you make more money!
We’ve learned a lot from working with so many successful fabricators. They’ve allowed me to pick their brains and take snapshots of their systems, so we can use best practice to help you rethink your process.
Check out this article on Managing re-works & tracking errors.
First, the article shows one way to send a job (or a portion of a job) back through your process to be reworked. Second, and perhaps more importantly, it includes an error tracking form that you can use to start tracking the details about the number and cost of the errors, as well as information that might help you determine the source of the error.
Powerful information! If you get serious about tracking your reworks, you can make those numbers visible to your team and find creative ways to reward people when those numbers go down.
In addition, by identifying the source of the errors, you might see a common issue that can be addressed. Maybe one of your templaters needs more training or perhaps you need a better way to get the right gray quartz backsplash on the right truck.