Tag Archive | "Moraware"

Fabricator Profile: Solid Surfaces Inc. Stays on the Cutting Edge

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Fabricator Profile: Solid Surfaces Inc. Stays on the Cutting Edge

Posted on 27 January 2017 by CRadmin3

Screen-Shot-2016-01-12-at-8.17.12-AMSolid Surfaces Inc. was one of the first solid-surface fabricators to automate its shop, and the company takes pride in staying on the cutting edge of surface materials and fabrication processes. After updating the business’s software, Mitch Makowski, president of Solid Surfaces Inc., found that he and his team could communicate more efficiently, which streamlined the entire fabrication process.

To keep Solid Surfaces Inc. at the forefront of technology, the company formed a partnership with DuPont to field test new processes for fabricators, and the technicians at Solid Surfaces have been able to provide feedback that has helped shape and refine these techniques.

For the last 30 years, Solid Surfaces Inc. has been headquartered in Rochester, N.Y., and today, the original shop is accompanied by a sister facility in Buffalo with a separate division, Florida Surfaces LLC, located in Orlando. The company is accredited by the Marble Institute of America (MIA) and is a member of The Artisan Group.

Read more of this Fabricator Profile here: Solid Surfaces Inc. – Customer Profile

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StoneTalk Episode 30: Blake Christensen

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StoneTalk Episode 30: Blake Christensen

Posted on 26 January 2017 by cradmin

In the 30th episode of Moraware’s StoneTalk Podcast, host Patrick Foley interviews Blake Christensen, owner of Valley View Granite in Utah. The two discuss a variety of topics, including all of the following:

  • How to provide customers with a great end-to-end experience
  • Get good people from other industries and retrain them for yours
  • Reasons to avoid being the low-price provider in your market
  • Challenges of opening a new location

Read the transcript of this episode here: StoneTalk Episode 30 – Blake Christensen

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StoneTalk Episode 29: Geoffrey Gran

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StoneTalk Episode 29: Geoffrey Gran

Posted on 19 December 2016 by CRadmin2

Welcome to Episode 29 of StoneTalk, the premier podcast about countertops and countertop fabrication produced by Moraware with host Patrick Foley. In this episode, Patrick talks with Geoffrey Gran, owner of the Countertop Factory Midwest in Addison, Ill. The two discuss a variety of topics, including all of the following:

  • The three Cs: consistency, communication and caring
  • Focusing on sales and marketing
  • The benefits of avoiding retail
  • All about the Rockhead Group

Read the transcript of this episode here: StoneTalk Episode 29 – Geoffrey Gran

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Fabricator Profile: Crowley’s Granite Concepts Sets Standards of Excellence

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Fabricator Profile: Crowley’s Granite Concepts Sets Standards of Excellence

Posted on 12 December 2016 by CRadmin2

crowleys-standards-of-excellenceCrowley’s Granite Concepts, owned and operated by Aaron Crowley is one of the most successful countertop fabricators in the Portland, Ore., metro area, and much of it is because the company strives to live up to eight standards of excellence. Six years ago, Crowley began to focus on fast turnaround to gain an advantage over the competition, but as his company evolved, additional standards were set.

Crowley established his business in 1998 in Tigard, Ore., but it has since been relocated to nearby Tualatin. For many years, Crowley’s Granite Concepts focused on one particular niche: homeowners remodeling their kitchens without hiring contractors. Today, the company still focuses on granite and promises fast service, with a guarantee of installation within six days of templating, but it has expanded its mission to include eight standards of excellence in two select categories.

The two categories Crowley’s standards are “Excellent Experience” and “Fabulous Fabrication,” and each has four main points.

Excellent Experience:

  1. Provide guidance on choosing the best slabs
  2. Leave the kitchen functional
  3. Customer participation in layout design
  4. Coordination of all required work

Fabulous Fabrication

  1. Digital templating and CAD equipment
  2. CNC technology
  3. Mechanical anchors for undermount sinks
  4. Steel rods for strength and reinforcement

Read more of this Fabricator Profile here: Crowley’s Granite Concepts – Being Fast

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StoneTalk Episode 28: Kyle Carpenter

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StoneTalk Episode 28: Kyle Carpenter

Posted on 23 November 2016 by CRadmin2

CountertopResource.com is pleased to bring you another episode of StoneTalk, the podcast dedicated to countertops and countertop fabrication, hosted by Patrick Foley and produced by Moraware.

In Episode 28, Patrick talks with Kyle Carpenter, the founder of SolidSurface.com, the online marketplace for solid surface, solid surface tools and solid surface accessories. The two discuss an array of fascinating topics, including all of the following:

  • How SolidSurface.com evolved from a resource for the DIY community to supporting professional fabricators
  • How customers go about searching for construction contractors
  • How fabricators can pass down the work for small vanities
  • The ins and outs of application program interfaces (APIs) and how they are used to benefit the countertop industry

Read the transcript of this episode here: StoneTalk Episode 28 – Kyle Carpenter

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ISFA Announces Annual Award Winners

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ISFA Announces Annual Award Winners

Posted on 22 November 2016 by CRadmin3

The International Surface Fabricators Association (ISFA) announced the winners of its annual awards at the association’s annual meeting and conference recently held in Cancun, Mexico. The ISFA awards are chosen by association members, and given to industry professionals that stand out as the very best.

jon olson

Hall of Fame Inductee Jon Olson

Industry Veteran Jon Olson was inducted into the ISFA Hall of Fame, joining a long list of esteemed industry professionals. The Hall of Fame Award is given to the individual who has, in the course of his/her career, made significant contributions to the decorative surfacing industry, and has demonstrated leadership and commitment to the ideals of ISFA. Olson was recognized for his significant contributions to the industry knowledge base and for his understanding and awareness of surfacing materials such as solid surface and quartz. Through his article writing for several industry magazines, his social media outreach, speaking engagements and his various roles in the industry, from fabricator to manufacturer representative to associate at a well know material distributor, Olson has earned his place in the ISFA Hall of Fame.

The 2016 Fabricator of the Year Award was given to Augie Chavez of GECKO SSS in San Antonio, Texas. The Fabricator of the Year is awarded to an individual of a fabricator member company that in the past year has best demonstrated the ISFA ideals of quality, innovation, character and exemplary service to ISFA and/or the decorative surfacing industry. Chavez earned the award for building a successful commercial fabrication business from the ground up, while maintaining a commitment to social standards, such as environmentally friendly practices and training, as well as educating and respecting the company’s staff.

The Associate of the Year Award is given to an associate member company that in the past year has best exemplified the role of servicing the needs of fabricator member companies, and who has best supported ISFA in all activities. This year’s winner is Moraware for going out of its way to expand the amount of solid information available to fabricators through its innovative newsletter, blog, podcast (StoneTalk) and its approach to marketing that works to improve industry standards and quality.

The Innovator Award is for the member firm or individual who goes outside the box to create a product or system that enhances the life or elevates the role of the surface fabricator. The 2016 Winner is ArtCor for using its experience and innovative solid surface design and fabrication techniques in Russia to advance the scope and possibilities for the use of solid surface material around the world.

The Envision Award is given to the manufacturer member that excels in creating something imaginative and special for the surfacing industry. The 2016 Winner is Cosentino for developing Dekton Large Format Tile, which allows traditional countertop fabricators to expand into flooring with a durable, high quality product that can be used in both interior and exterior applications.

You may also be interested in this article about Coverings seeking submissions for the 2017 CID Awards.

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Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

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Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

Posted on 09 November 2016 by CRadmin2

full-kitchen1-1030x687Galaxy Stone Works Inc., formerly Galaxy Granite and Stoneworks, is one of the leading countertop fabricators in the Pacific Northwest. Amir Khazeni and his family purchased the business in 2008 after spending 25 years in the technology industry. At first, Khazeni, only wanted to use the business for part-time work during his retirement, but he soon became enamored with all of the aspects of countertop fabrication and stepped up as president of the company.

The primary focus of Galaxy Stone Works, located in Hubbard, Ore. just south of Portland, is customer service. In order to please the widest range of customers, the company works with a wide range of materials, including granite, quartz, marble, solid surface and concrete. In addition, Galaxy is a distributor and fabricator of Italian-made Curava recycled glass countertops.

Galaxy Granite keeps the customer in mind through every step of the countertop process, including selection, measurements, fabrication and installation, and high levels of service are maintained by tracking each interaction company representatives have with customers.

From the very beginning a customer profile is established, and it is updated regularly. Customers continue to be engaged even after the final installation with surveys that can be evaluated to improve performance. A couple of months after installation, customers are contacted again to ensure they are satisfied with their purchase.

Employees of Galaxy Stone Works are empowered to provide the highest levels of service to customers within the functions of their jobs through the close involvement and commitment of management, and processes are continually improved by making use of efficient and sound business practices.

Read more of this Fabricator Profile here: Galaxy Stone Works Inc.

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Fabricator Profile: KAT Fabricators Stays Organized

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Fabricator Profile: KAT Fabricators Stays Organized

Posted on 14 October 2016 by CRadmin2

product-main-granite-largeKAT Fabricators is known as “your source for custom countertops” in the Dallas, Tex., area, and the company prides itself in keeping highly organized at all times. In fact, because the company does such a high volume of sales with big-box stores, such as Home Depot and Lowe’s, staying organized is a crucial element in maintaining customer relationships and honoring schedules.

Because KAT Fabricators does the majority of its business on the wholesale level, there is no need to maintain a showroom, and attention can be given to production and customer service. Stepping into the modest office, the company is all business. The customer-service department operates just behind the front door, and a few of the desks include state-of-the-art computer systems with dual monitors, which help to schedule up to 10 jobs each day with a high degree of accuracy.

Walking straight back through the office leads to the stone shop, which was originally dedicated to solid surface fabrication but now accommodates granite and engineered stone. Offering a wider variety of materials allows KAT Fabricators to act as a one-stop shop for dealers and builders with an assortment of jobs.

On the other side of the stone shop, is an open yard for warehousing slabs and remnants, and the solid surface shop is just past this. As of 2010, KAT Fabricators was using a CNC machine for sink holes while an advanced straight-line edger does most of the heavy work.

KAT Fabricators constantly and consistently works on improving efficiency and providing service and quality that surpasses that of the competition. This allows them to set competitive pricing without having to rely on low prices to gain new business.

Read more of this Fabricator Profile here: Tour of KAT Fabricators in Dallas

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Fabricator Profile: Aspen Design Focuses on Wholesale

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Fabricator Profile: Aspen Design Focuses on Wholesale

Posted on 27 September 2016 by cradmin

aspen-remnant-yard-300x110Aspen Design and Fabrication (ADF) in Denver, Colo., was opened by Dan Dugard and John Ragsdale in 2002, but they experimented with several different business models before the business really took off. In the 1980s and 1990s, Dugard was an employee of Makita Tools, but one day, a customer of his offered to sell him his countertop fabrication business. Although the deal fell through, it ultimately led to meeting Ragsdale at a scaffolding company where they both worked.

A few years after meeting, Dugard and Ragsdale decided to become business partners and opened a fabrication shop specializing in solid surface and laminate. In the beginning, they worked the shop themselves, and their only customers were walk-ins who needed new countertops for their kitchen remodels.

Soon, ADF landed a commercial job that was too big for Dugard and Ragsdale to handle themselves. They quickly scrambled to scale up the business to handle the work, and after hiring new employees, the company continued to grow and expanded into natural stone and quartz.

Aspen Design and Fabrication used the leverage they received from their million-dollar commercial job to jump directly into the wholesale market, and the majority of jobs come from builders and dealers. Today, the business has added glass and concrete to its offerings and is fully automated with laser templating, a CNC waterjet and CNC edgers.

Read more of this Fabricator Profile here: Tour of Aspen Design and Fabrication

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StoneTalk Episode 25: Ed Hill

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StoneTalk Episode 25: Ed Hill

Posted on 10 August 2016 by cradmin

Episode of 25 of Moraware’s Stonetalk podcast features Ed Hill of Synchronous Solutions. Host Patrick Foley and Hill discuss several topics relevant to business operations, including the following:

  • How the concept of “throughput” can improve your bottom line
  • The identification of natural constraints in business processes
  • Why successful businesses plan for failure and disaster
  • How to learn more about the Theory of Constraints and Synchronous Flow.

Read the transcript of this episode here: StoneTalk Episode 25 – Ed Hill

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