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Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

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Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

Posted on 09 November 2016 by CRadmin2

full-kitchen1-1030x687Galaxy Stone Works Inc., formerly Galaxy Granite and Stoneworks, is one of the leading countertop fabricators in the Pacific Northwest. Amir Khazeni and his family purchased the business in 2008 after spending 25 years in the technology industry. At first, Khazeni, only wanted to use the business for part-time work during his retirement, but he soon became enamored with all of the aspects of countertop fabrication and stepped up as president of the company.

The primary focus of Galaxy Stone Works, located in Hubbard, Ore. just south of Portland, is customer service. In order to please the widest range of customers, the company works with a wide range of materials, including granite, quartz, marble, solid surface and concrete. In addition, Galaxy is a distributor and fabricator of Italian-made Curava recycled glass countertops.

Galaxy Granite keeps the customer in mind through every step of the countertop process, including selection, measurements, fabrication and installation, and high levels of service are maintained by tracking each interaction company representatives have with customers.

From the very beginning a customer profile is established, and it is updated regularly. Customers continue to be engaged even after the final installation with surveys that can be evaluated to improve performance. A couple of months after installation, customers are contacted again to ensure they are satisfied with their purchase.

Employees of Galaxy Stone Works are empowered to provide the highest levels of service to customers within the functions of their jobs through the close involvement and commitment of management, and processes are continually improved by making use of efficient and sound business practices.

Read more of this Fabricator Profile here: Galaxy Stone Works Inc.

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