First Impressions in the Countertop Industry

This video created by Paxton Countertops in Michigan is both amusing and makes a good point about the importance of first impressions, customer service and safety in a countertop business. It shows both the don’ts and do’s for a fabrication business (and many businesses in general) when it comes to … Read more

Assuring Customer Satisfaction

By Tony Alessandra “Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Only those who hurt me are displeased but do not complain. They refuse me permission to correct my … Read more

Assuring Customer Satisfaction

By Tony Alessandra “Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Only those who hurt me are displeased but do not complain. They refuse me permission to correct my … Read more