7 Valuable Things We’ve Learned From Visiting Successful Countertop Shops

By Katherine Gifford of Moraware Over the last 18+ years, we’ve had many amazing opportunities to visit countertop shops. Whether it’s through a tour associated with an industry event or visiting our own awesome customers, we’re always happy to see just how creative fabricators are getting with the way they … Read more

Business Sense: Tips to Better Manage Countertop Shop Scheduling

By Katherine Gifford of Moraware What words come to mind when you think about your scheduling process? For a lot of fabricators – especially those with smaller operations – it’s chaos.  Striking the right balance of supply and demand is what scheduling is all about, but when everyone at your shop … Read more

Business Sense: What’s the cost of not changing?

By Katherine Gifford of Moraware This is one of our favorite questions to ask when we first talk to a fabricator looking at software. It’s an important question, and one that can be applied to any part of your business. Let’s face it – as humans, we all get into … Read more

Business Sense: What percentage of your business goes to reworks?

By Katherine Gifford of Moraware You can talk about reworks and how to reduce them until you’re red in the face. And that’s actually great because we all know they are a major problem. But, in order to reduce your reworks, you first need to understand the what, who, and how that is unique … Read more

Business Sense: Tips to Deal With Unhappy Customers

By Katherine Gifford of Moraware Let’s face it – every business hopes their customers are happy. After all, that leads to more customers! But unless we’re actively paying attention to what makes our customers happy or where mistakes are happening, there are probably more tough conversations than we’d like! The good news is that … Read more

Why Fabricators Should “Systemize the Predictable”

By Katherine Gifford of Moraware Whenever someone mentions building out processes for your company, many managers get a look of terror in their eyes and run for cover, thinking about 500-page SOP manuals and nitpicking every single detail of their operation. But streamlining your shop doesn’t have to be so painful, … Read more

Business Sense: What is EOS, and why should countertop fabricators care?

By Katherine Gifford of Moraware It turns out that I was very wrong when I assumed that EOS was a type of lip balm. So, if you have been hearing references to “EOS” buzzing around and don’t know what it means…you are not alone, my friend. I’m here today to give … Read more

Business Sense: Anyone Can Grow Their Career at a Countertop Shop

You, my friend, are full of potential. There are many inspiring industry stories of folks starting in one role and evolving into another role that helps them reach their goals, whatever that may be. All you need is a foot in the door and the right mindset. Let’s discuss some … Read more

Business Sense: Make Inflation Hurt a Little Less

By Katherine Gifford of Moraware Have you ever woken up in the middle of the night to get a glass of water and stubbed your big toe on the nearest table? Well, inflation is kinda like that. Except instead of hurting your toe, it hurts your bottom line. It also hurts … Read more

Business Sense: Tips to Reduce Reworks for Countertop Fabricators

“Oops…” Those are words you never want to hear when you are getting a haircut or during a countertop job. Every time this phrase is uttered, it usually means it’s going to cost some money to fix it. And there’s nothing worse than having to use more time and resources to … Read more