Hunter Adams, owner of Trindco, understands that success can be more easily achieved when the employer and the employees are all working towards identical goals. Adams has put a system into place for his installers whereby they are evaluated through the use of metrics in order to increase efficiency and reduce mistakes, which increases company profits and the wages earned by each installer.
Adams said that by using metrics in the areas of efficiency and accuracy, he can get the greatest returns from his installers. He breaks the information down by employee and evaluates the performance of each according to customer feedback and callbacks. If an installer has to visit a client several times on a single callback, he knows that the job is not being done in the most efficient manner possible. Once the monthly statistics are analyzed, the installation manager then sits down with the installer to review his or her performance.
The efficiency of each installer then determines the amount of compensation they receive for their work. This allows talented installers to rise quickly through the ranks based on performance rather than years of experience.
Founded in 1987, Trindco is a surfacing fabricator of numerous products such as granite, quartz surfacing, soapstone, solid surface, recycled materials, wood and more. Based in Suffolk, Va., it focuses on residential customers in Southern Virginia and North Carolina. The company fabricates around 400 sq. ft. to 500 sq. ft. of surfacing materials per day and has showrooms in two cities: Suffolk and Virginia Beach.
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Trindco Uses Metrics to Boost Accuracy and Productivity
