StoneTek Creative Solutions, located in New Bedford, Mass., is one of the most successful countertop fabricators in the area, and owner Mario Ferreira believes that the company’s success is based on quality products and exceptional service. However, Ferreira believes that these high standards do not come about easily. Rather, they are nurtured by promoting positive behavior and habits.
Although he says that it is important to be a professional when interacting with customers and employees, Ferreira states that it is just as vital to act professionally toward his competitors. Although it has been a long trend for businesses to think of the competition as “enemies” or as “evil,” he discovered several benefits in establishing alliances with others in the industry.
In 2010, StoneTek helped to form an informal group of competing fabricators that met on a monthly basis to discuss industry topics that affected all of them. It is possible to help fellow fabricators without undermining your own business. The group no longer meets regularly, but a few former members still keep in touch and share thoughts concerning best practices.
According to Ferreira, positive behavior provides several benefits, including higher profits, better organizational skills and happier customers. However, it also puts a business in a better position for growth.
StoneTek is already considered to be one of the top three stone fabricators in all of New England. The company employs 39 people and services 247 dealers across three states. More than 600 sq. ft. of surface is processed each day in its fully automated shop
Read more of this Fabricator Profile here: StoneTek Creative Solutions
