Sims-Lohman has worked hard to develop a reputation for quick turnaround on customer orders. Each order is guaranteed to be completed and installed within five days regardless which of the 12 locations in four states is taking the order and no matter how busy the schedule is at the time. The fact that four of the locations are fabrication facilities helps the company to accomplish this. John Beiersdorfer, president of the company, which is headquartered in Cincinnati, Ohio, states that the purpose of this policy is to prove that Sims-Lohman delivers on its promises.
The executives at Sims-Lohman built the company based on rapid expansion by acquiring businesses in related markets and improving the efficiency of operations. This makes the business, as a whole, more profitable, and it translates directly to into savings and improvement of the customer experience.
At present, the company operates four fabrication facilities and eight showrooms for a total of 270,000 sq. ft. of space, and plans are already underway to add more in the immediate future. More than 300 employees work diligently to fabricate and install approximately 50 countertops per day, and they also complete cabinetwork for most jobs. The primary customers of Sims-Lohman are new construction builders, but they have recently diversified to include high-end remodelers.
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