Incounters is a family-owned countertop fabricator that also “played a key role” in the development of PhotoTop, the popular digital measurement and templating system. The company is headquartered in Abilene, Texas, and is a founding member of the Artisan Group. However, another interesting innovation of Incounters is its system for compensating installers.
According to Ed Wright, president of Incounters, “We pay our installers on a sliding scale based on feedback from the customer and from the Incounters management team. It’s in the installers’ hands to determine whether they are paid at the highest level or something less than that, depending on their performance.”
This sliding-scale compensation plan is reset every two weeks, so each installer has a chance to start fresh and work his or her way to the top from a level playing field, but at no time are installers competing with each other. Each installer has the potential to earn the highest pay rate every period.
The compensation system used by Incounters has helped the company raise the level of service they provide to customers, and it has provided installers with incentive to do the best work they can.
Read more of this Fabricator Profile here: Incounters
