Archive | Countertop Blog

Fabricator Profile: Solid Surfaces Inc. Stays on the Cutting Edge

Tags: , , , , , ,

Fabricator Profile: Solid Surfaces Inc. Stays on the Cutting Edge

Posted on 27 January 2017 by CRadmin3

Screen-Shot-2016-01-12-at-8.17.12-AMSolid Surfaces Inc. was one of the first solid-surface fabricators to automate its shop, and the company takes pride in staying on the cutting edge of surface materials and fabrication processes. After updating the business’s software, Mitch Makowski, president of Solid Surfaces Inc., found that he and his team could communicate more efficiently, which streamlined the entire fabrication process.

To keep Solid Surfaces Inc. at the forefront of technology, the company formed a partnership with DuPont to field test new processes for fabricators, and the technicians at Solid Surfaces have been able to provide feedback that has helped shape and refine these techniques.

For the last 30 years, Solid Surfaces Inc. has been headquartered in Rochester, N.Y., and today, the original shop is accompanied by a sister facility in Buffalo with a separate division, Florida Surfaces LLC, located in Orlando. The company is accredited by the Marble Institute of America (MIA) and is a member of The Artisan Group.

Read more of this Fabricator Profile here: Solid Surfaces Inc. – Customer Profile

Comments (0)

Deadline Approaching for NRF Scholarships

Tags: , , ,

Deadline Approaching for NRF Scholarships

Posted on 25 January 2017 by CRadmin2

Among the many helpful organizations supporting the construction industry is the National Remodeling Foundation (NRF). The NRF seeks to advance the remodeling industry by providing educational opportunities to those interested in the form of scholarships. At the beginning of each year, the foundation accepts applications from anyone who wishes to pursue a career within the industry, and this year, the deadline for submission is February 15.

Before the end of spring, representatives from the NRF will look over all of the applications, and those who qualify will be notified by May 30. The scholarship funds will then be available within the next 12 months after July 2017. The money can then be used to pay for college courses leading to a degree or certification related to the remodeling industry or for certification programs sponsored by any of the following associations: the National Association of the Remodeling Industry (NARI), National Kitchen & Bath Association (NKBA) and National Association of Home Builders (NAHB).

The amount of each scholarship varies from $500 to $2,000, depending on the individual’s circumstances and chosen educational programs, and the money is sent directly to the institution offering the courses. Applicants who are turned down are encouraged to try again the following year by submitting a new application, which is available on the NRF website.

All scholarship applications must be accompanied by two letters of reference, one personal and one professional, and a copy of the applicant’s most recent tax return. If the applicant is under the age of 18, his or her parents’ most recent tax return will be required.

The NRF was founded as a charitable organization with a threefold mission:

  1. Advance professionalism in the remodeling industry
  2. Offer educational opportunities within the industry
  3. Provide humanitarian aid to people affected by natural disasters or other tragedies

“At its core, the National Remodeling Foundation exists to support and encourage individuals who are as passionate about the remodeling industry as we are,” said NRF President Steve Kleber. “We are continually seeking those from younger generations to find new ways to market, grow and ultimately give back to our community. The NRF is proud to support these students and anticipates positive, mutually rewarding opportunities to stem from our relationships with them.”

The latest three scholarship winners were reported to be studying Furnishings & Interiors at the University of Georgia, Interior Design at the University of Pittsburgh and Architectural Design & Drafting at Portland Community College.

Comments (0)

Seven Tips for Construction Fall Prevention

Tags: , , , ,

Seven Tips for Construction Fall Prevention

Posted on 19 January 2017 by CRadmin3

MCSP1881Topping the list of the “Fatal Four” causes of workplace fatalities in the construction industry is falls. In 2014, falls accounted for 359 of the 899 total construction deaths, which is nearly 40 percent. In addition, fall protection topped the list of standards violations in 2015.

The Occupational Safety & Health Administration (OSHA) has led various campaigns over the years aimed at reducing fall-related deaths through education and training, and the Oregon chapter of OSHA recently renewed its commitment with the publication of seven tips for preventing falls on construction sites in its bi-monthly magazine Health and Safety Resource.

  1. Give fall protection the attention it deserves in your safety program. Everyone in the company should be playing an active role in preventing falls. Managers need to be committed, and employees have to be involved.
  1. Establish and enforce rules for safe practices. Supervisors should be able to motivate employees and discipline those who do not follow the rules. Following are some of the top tasks of supervisors when it comes to safety:
  • Ensure that employees have been properly trained and know how to perform their work safely.
  • Periodically review the safety performance of each individual on the team.
  • Employees who do not follow the rules need to be instructed, retrained or disciplined.
  • New employees should be supervised closely until they have been adequately trained.
  • Ask all employees to demonstrate that they can carry out their duties safely before allowing them to work unsupervised.
  1. Create a safety policy. Every company that fabricates, installs or otherwise works with countertops must have a written safety policy, and this is required by law in many states. Having a written policy in place shows employees, venders and customers that you are committed to keeping a safe workplace.
  1. Designate responsibilities to the most competent and qualified. The most qualified person supervises the design and use of fall restraints, arrest anchors and lifeline systems while the most competent does the following:
  • Recognizes hazards and warns workers
  • Trains others to recognize hazards and follow procedures
  • Monitors workers when necessary for fall protection
  • Determines when safety nets are required
  • Inspects equipment for fall prevention
  1. Plan for falls. Ask all of the following questions to help prevent falls:
  • Where are the most likely fall hazards?
  • How are employees exposed to fall hazards?
  • Are surfaces structurally sound?
  • Are guardrails and covers meet requirements?
  • Have employees been trained in ladder use?
  • Do anchors and restraint systems meet compliance rules?
  • Will anyone be exposed to falls after the workday is done?
  1. Train employees on fall prevention. Never assume that workers know how to keep themselves from falling, especially at a new job site. Employees must be retrained when they are given new tasks and moved to new worksites. All training must be documented in writing, and they must certify that they understand the fall-protection systems and methods to use in various situations.
  1. Always use equipment for fall prevention. Equipment that can reduce or eliminate the risk of falls should be used whenever possible. This equipment includes hole covers, guardrails, anchors and restraint systems. When fall hazards cannot be completely eliminated, use equipment that reduces the risk of injuries should falls occur, such as safety nets and fall-arrest systems.

For further information and to download workplace posters on falling hazards, visit OSHA’s Fall Prevention Campaign page or call your local health and safety authority.

Comments (0)

How to Get More Done in Less Time, and Free Up More Time for Selling

Tags: , , ,

How to Get More Done in Less Time, and Free Up More Time for Selling

Posted on 12 January 2017 by CRadmin2

By Art Sobczak

Most of us would agree that we could sell more if we just had more time, or, realistically, better control of our time. After all, you can’t manage time any more than you can manage the weather. You can only control what you do with that time while on the phone–and off–to squeeze more productivity from every day.

Here are strategies and specific tactics to rid yourself of the feeling that you’re running in place, and instead, spend more time doing what you do best: selling.

Lists, Lists, Lists…

Like anything else productive, you must start with a plan.

  1. Don’t make a “to do” list at the beginning of the day. Make a “To Get Done” list. View your plans as something you’ll accomplish, not as an activity you’ll try to perform.
  1. According to author and certified management consultant Jeff Davidson, after preparing your “to get done today,” list, categorize the tasks under “urgent” and “not-so-urgent. Then, as unexpected hassles blindside you during the day, start a second list, the stuff you’ll get to tomorrow (after all, it’s normally the little fires that ignite during the day that steal our attention from even the best-intentioned plans, and upon close analysis, much of it truly can wait). Then, right before leaving, transfer today’s unfinished business to tomorrow’s list so you’re back to just one list.
  1. Do one more list. Harold Taylor, editor of Time Management Report, suggests that a “not to do” list is just as important as the others. Since managing time is a “zero-sum” activity, every item of secondary importance that you pinch from your schedule frees up that much more time to be invested in revenue-generating activities. Therefore, refuse to let yourself get caught in time-wasting meetings or committees that aren’t mandatory, and delegate clerical work whenever possible. Also, put this on your “not to do” list: don’t chase prospects who won’t commit to anything.

Ideas From the Experts

I asked an expert on the subject, Jeffrey Mayer, author of the book “Time Management for Dummies,” for some quick tips professionals can use.

  • Review your “Master To Do” list throughout the day. This ensures you don’t spend time looking at one pile after another, trying to decide what to tackle next, getting depressed in the process, and then saying “screw it” and getting up for another cup of coffee or a chat with your neighbor.
  • Do the important stuff first. That’s what you’re paid for. Make the bigger calls, work on the larger proposals, the more difficult projects … all early before the inevitable little annoyances begin chipping away at you.
  • Don’t let the arrival of e-mail messages, voice mail messages, or postal mail interrupt you. You know that when you’re engrossed in something you’re on a roll. Discipline yourself. And when you do review these interruptions, sort out the items that need immediate attention and add them to your Master To Get Done List. The others can be left for later. Or trashed.

Dan Wallace wrote an article in Home Office Computing called “Do Twice as Much in Half the Time.” I’ve excerpted and adapted the ideas that apply here.

  • Ask for the first appointment of the day. Whether it be a phone appointment, or in person, it’s the one least likely to start late.
  • Update your contact-management program and keep it current. Place a printout of your accounts/prospects by the phone and make manual corrections on the paper when you receive mail back or otherwise hear someone has moved on. Then, when you’re on terminal hold with someone, update them in the computer.
  • Rearrange your work space. Use the “near-far” rule. Keep things you use frequently at arm’s length, and things you don’t use often far out of the way. If piles are cluttering your desk, invest in some shelves.
  • If you’re right handed, place your phone on your left and keep a pad and pencil nearby. If you’re a lefty, do the opposite.
  • When you have a backlog on your voice mail, write or type the messages, and delete them. You won’t waste time scrolling through them the next time you check your system.
  • Use the lunch hour to return calls that require only a short answer, or when you’re posing a simple question. Many people will be away from their desks and you’ll reach voice mail.
  • Discourage interruptions. If you have an office, stick a sign on the door that says, “Important sales calls in progress.” Or, hang one on your cubicle that reads, “Door closed.”

More Tips

Here are even more tips I’ve accumulated over the years to help you more effectively control your time, and squeeze more production out of every day.

  • Flush your account files. I’m astounded by the rubbish that resides in many reps’ follow-up files, some of it not even as valuable as garage sale leftovers. Read the skimpy account notes, and you see a long list of comments like, “Not ready now, check back in 6 weeks.” Simple math tells you that time you spend trying to push a two-ton rock up a hill would be better invested looking for someone you have a chance with. Set an objective for a decision of any type on your next contact with these people. Ask, “When do you feel you’ll move forward with a purchase?” You save time on your calls, and the results are more pleasing.
  • Know when and how to say “No.” I’ve seen far too many sales reps who feel obligated to jump through hoops at the request of prospects who want to pick their brain, or otherwise want obscure product information or other research done. And reps comply without even knowing if they’ll get something in return! Before investing inordinate amounts of time with prospects, be certain there’s a potential payoff. There’s nothing wrong with saying, “I’ll be happy to do this for you. I’m assuming you want it because this is something you’re interested in, and that we’ll be working together on a purchase?”
  • Help people get to the point. Those who just want to chit-chat with you are pick-pockets. You wouldn’t let them snatch a $20 bill off your desk, would you? That’s what they’re doing with your time. Regardless of whether they’re customers, peers, or vendors, politely help them explain the reason they’re talking to you: “So how can I assist you?”/”What can I do for you?”
  • Talk in the past tense. To signify the end of the call you can say, “It’s really been great speaking with you …” or, “I’m glad we had the chance to talk.”
  • Reschedule personal interruptions. When friends call to chat, let them know you’re busy, but still want to speak with them.

“Mike great to hear from you. I want to hear all about your vacation to North Dakota. I’ve got some business calls I need to make here, so what’s the best time tonight for me to call you back?”

  • Use “Power Blocking.” Set aside blocks of 45-minute time blocks for activities, and do nothing but that during those times. For example, you might have two blocks of prospecting, and three blocks for follow-up calls during the day. This helps you focus and avoid spraying your activity in all directions.
  • Take the “Why am I doing this?”-test. When engaged in a questionable activity … stuffing envelopes … writing a proposal to a marginal prospect, ask why you’re doing it. If you can’t honestly say it’s either making you or the company money (or saving money), don’t do it. Or delegate it.
  • Analyze and adjust your work hours. You might be physically present for eight hours, but how much work do you get done during that time? Perhaps by coming in a half-hour earlier each day, you can accomplish what would normally be two hours worth of work later in the day. That would be like squeezing out another ten hours worth of production per week!
  • Never write memos or E-mail again. Got something important (and is it really that important, anyway?) to say to someone internally? Say it as you walk by their desk. Or call them for goodness sakes! I know, I know, some situations require that you cover your behind with a written record, but most are just plain drains of your time.
  • Go public with your intentions. If you must do something for someone else, commit to completing it by a specific time. Saying, “I’ll have that price quote to you by 2:00,” forces you to get right on it and complete the task. It avoids procrastination.
  • Turn wait time into productive time. If you think it’s dumb to waste money, it’s even more asinine to waste time. After all, you’ll make more money. Even Bill Gates couldn’t buy more time. Think of all the places you wait … in traffic jams, at the airport, doctor appointments, mechanics, and so on. Always carry with you a file of reading or light paperwork you need to get done. Doing it during this idle wait time eases the frustration of waiting, employs that time productively, and frees up your work time for more important tasks.

And Finally, The Most Important Point of All …

No tips on time control will do any good unless you desire to be a lean time machine. Do you?

It’s simple: if you want to get more done, you will. And from that desire flows your plan … your monthly, weekly, daily, and hourly plans for accomplishment. There’s no magic here. It’s back to the basics. If you have that burning desire, implement these ideas and you’ll find yourself getting more done in less time, and selling more by phone.

About the Author

Art Sobczak gives real world, how-to, conversational ideas and techniques helping business-to-business salespeople use the phone more effectively to prospect, sell, service, and manage accounts without “rejection.” Art is author of numerous books, taped training programs, and publisher of the TELEPHONE SELLING REPORT sales tips newsletter. He’s also a speaker and trainer, providing high-content, one-hour to multiple-day customized speeches and seminars.

Copyright© 2017, Art Sobczak. All rights reserved. For information, contact FrogPond at email susie@FrogPond.com.

Comments (0)

Mobile Apps Help Make Workplaces Safe

Tags: , , , ,

Mobile Apps Help Make Workplaces Safe

Posted on 21 December 2016 by CRadmin2

app-for-thatHealth and Safety specialists in the U.S. and Canada are increasingly turning to new technologies to help them keep workplaces safe and in compliance with all OSHA regulations. Among the most widely used technologies now are mobile apps for the iPhone, iPad and Android mobile devices.

Not so long ago, you would have to spend hundreds or even thousands of dollars to purchase the meters or books required to make sure your business complies with all health and safety regulations. This expense was often diminished by renting the necessary equipment or hiring specialist consultants, but today, you can find literally thousands of mobile apps that get extremely close to professional measurement devices.

Many of the apps also serve as handy reference guides for all types of safety and compliance issues. Following is a brief list of some of the apps most helpful for the countertop fabrication industry:

LiftRight (Apple and Android) – This free mobile app from EMC Insurance Companies helps you calculate the NIOSH Lifting Equation for lifting tasks.

Respiratory Protection Resource (Apple and Android) – This free app from 3M Safety acts as a quick reference guide for the appropriate respiratory protection to use for difference chemicals and airborne substances.

Hearing Solutions Selector (Apple and Android) – Another free app from 3M Safety, the Hearing Solution Selector helps you find the right protection for your workers based on a few simple questions.

First Aid (Apple and Android) – Although there are dozens of first aid apps out there, this free one from the American Red Cross is the most comprehensive and easiest to use.

iAuditor (Apple and Android) – The iAuditor Safety Audit and Checklist app includes a library of more than 20,000 inspection forms and checklists used by a wide range of authorities, including government agencies, fire departments and trade associations.

Job Safety Analysis (Apple and Android) – Perform a better job safety analysis (JSA) with this app from Team Solutions Training. Use pre-filled options or create your JSAs with the simple menu selections.

Toolbox Meetings (Apple and Android) – The Toolbox Meetings app can help you document your required meetings that identify and clarify safety issues. The app is a full-featured software platform that takes all the assumptions and guesswork out of meetings and organizes factual evidence.

Incident Prevention Magazine (Apple and Android) – The final entry in our list of health and safety apps is Incident Prevention Magazine. It is written for the utility industry but provides a wealth of information for the construction and countertop fabrication industries. It is free of charge and all articles are written by authoritative safety experts.

Comments (0)

Surviving Uncertainty in Today’s Market: 6 Secrets to Keeping Your Balance, Business and Humor

Tags: , ,

Surviving Uncertainty in Today’s Market: 6 Secrets to Keeping Your Balance, Business and Humor

Posted on 15 December 2016 by CRadmin2

By Julie Escobar

What you may not realize is that uncertainty can be a good thing. It can force us out of our comfort zone and propel us to get creative, get resourceful and, most importantly, take action.

If you’re ready to loosen the grip of uncertainty on your career, then I invite you to adopt the following six secrets. Attitude is everything. Well, almost everything, anyway. Consider the study recently conducted by Harvard Business School, which reported the four key elements for success in life:

  1. Experience
  2. Knowledge
  3. Intelligence
  4. Attitude

Stop and think for a moment how you would answer that survey if polled. How would you rate each of these factors in order of importance? Harvard found that experience, knowledge and intelligence comprise only 7 percent of the elements for success. Attitude represented a whopping 93 percent. Imagine that! The most critical facet is also the one we have the MOST control over. So, take control. Rid yourself of the negative and empower yourself with the positive, and you’ll be well on your way to keeping uncertainty at bay.

Over-Prepare. What happens when you know for a fact that you are ready for anything? When you’ve done your homework, practiced, drilled, rehearsed, dotted every “i” and crossed every “t” on your to-do list? Over-preparing for your next job will fill you with the confidence and CERTAINTY you need to win. Our company president always teaches the importance of going those extra steps to be practiced and prepared. So much so, that even if someone were to wake you in the middle of the night from a sound sleep and asked you, “Will you cut your profit?” the words and mannerisms would flow from you naturally and effortlessly with your profit intact!

Market Statistics. There’s never been a more important time to know your numbers than right now. The people who succeed in today’s market are masters of information. They bring to the appointment table all the ammunition you need to prove the quality and prices of your products and services. This affords your clients peace of mind and satisfies two extraordinary essentials for surety and success: confidence and credentials.

Stick to a Schedule. Without it, it’s simply too easy to get off track and find yourself in a rut, and nothing can fuel uncertainty quite like a good old-fashioned rut. Put yourself on a clear, concise, tight schedule, which includes that all important, must-do prospecting time each day. A precise and practical approach to working ON your business not just IN your business will allow you to not just be more productive but also eliminate a great deal of stress in your days. Prioritize your to-do list and keep those “money” activities such as prospecting, presenting and closing on the top of that list.

Master Your ABCs. In today’s market you must always be closing. Our market is quickly changing, shifting and making adjustments, and now is the time to help your customers make the right decisions rather than play the procrastination game. To close is to ask, and to ask is to list. Ask to accept. Ask to reduce. Ask to buy. Sound simple? It is. So go ahead – ASK!

More Is More. Times have changed. The cheese has moved. The economy is shifting. All of these are factors far beyond our control and all represent the change we are all feeling today. It’s all right though. That’s the nature of the beast. Nothing lasts – not the good or the bad – but certainly, how we react to change plays a large role in whether we survive, thrive or find ourselves looking for “a real job.”

The not-so-secret secret here is to do more. Be better. Get stronger at your skill sets. Master your dialogues. Do your homework. Start earlier and stay later when you have to. Readjust your calendars. Create more value for your customers. CONSISTENTLY stay in touch with your sphere of influence. Commit to learning, fine-tuning and crafting your presentations and your presence. Challenge yourself to step outside what “you’ve always done” and seek to go further than you’ve ever gone.

I found an interesting quote today by Ilya Prigogine, “The future is uncertain, but this uncertainty is at the very heart of human creativity.” What a great reminder that is for us to ignite our ingenuity. Tony Robbins tells us that one of the most defining factors that control and shape what we do and how well we succeed is not resources but resourcefulness. In other words, it’s not your broker, not your colleagues, not the market and certainly not the new stationary that determines your success or failure. It’s that deep down emotion that allows you to REALLY want something that powers your resourcefulness to make it happen.

Keep Your Humor. Finally, keep your sense of humor about you. If you truly implement these ideas, you are bound to feel some change, some growing pains and, uh-oh, some uncertainty. Roll with it. Laugh out loud with your friends and your family. Let your hair down, and gift yourself with the medicinal power of laughter. Whether you are a “Jack” or a “Jill” – all work and no play makes for a dull life and a sure case of burnout.

I hope you’ve picked up a secret or two to help you not just survive but truly thrive in this industry. By the way – they aren’t REALLY secrets, just reminders, so feel free to NOT keep them to yourself. Share with the people you care about, the new guy or girl who’s just starting out, that old-timer in the corner who can’t seem to get out of the rut and anyone else who could use a little “shot in the arm.”

One of the best ways to create abundance in your life, financially, emotionally, spiritually and in your career, is to share the wealth. The capacity in which you’ll find it boomeranging back to you is extraordinary.

About the Author

Julie Escobar
Copyright© 2016, Julie Escobar. All rights reserved. For information, contact FrogPond at susie@FrogPond.com.

Comments (0)

Fabricator Profile: Crowley’s Granite Concepts Sets Standards of Excellence

Tags: , , , ,

Fabricator Profile: Crowley’s Granite Concepts Sets Standards of Excellence

Posted on 12 December 2016 by CRadmin2

crowleys-standards-of-excellenceCrowley’s Granite Concepts, owned and operated by Aaron Crowley is one of the most successful countertop fabricators in the Portland, Ore., metro area, and much of it is because the company strives to live up to eight standards of excellence. Six years ago, Crowley began to focus on fast turnaround to gain an advantage over the competition, but as his company evolved, additional standards were set.

Crowley established his business in 1998 in Tigard, Ore., but it has since been relocated to nearby Tualatin. For many years, Crowley’s Granite Concepts focused on one particular niche: homeowners remodeling their kitchens without hiring contractors. Today, the company still focuses on granite and promises fast service, with a guarantee of installation within six days of templating, but it has expanded its mission to include eight standards of excellence in two select categories.

The two categories Crowley’s standards are “Excellent Experience” and “Fabulous Fabrication,” and each has four main points.

Excellent Experience:

  1. Provide guidance on choosing the best slabs
  2. Leave the kitchen functional
  3. Customer participation in layout design
  4. Coordination of all required work

Fabulous Fabrication

  1. Digital templating and CAD equipment
  2. CNC technology
  3. Mechanical anchors for undermount sinks
  4. Steel rods for strength and reinforcement

Read more of this Fabricator Profile here: Crowley’s Granite Concepts – Being Fast

Comments (0)

OSHA Releases Compliance Guide for Silica Standard

Tags: , , , , ,

OSHA Releases Compliance Guide for Silica Standard

Posted on 25 November 2016 by CRadmin2

osha1On November 14, the U.S. Occupational Safety & Health Administration (OSHA) released its Small Entity Compliance Guide for the Respirable Crystalline Silica Standard for Construction. This guide was produced for small to mid-size businesses (SMBs) with employees to help them comply with the new rule for crystalline silica exposure. Although this rule is seen as controversial by some organizations in the construction and related industries, it has been passed and no further changes are expected in the foreseeable future.

This new compliance guide provides the actual wording of the new rule, and then details how to assess employee exposure and methods that can be used to lower exposure to below the levels set in the standard, such as respiratory protection and housekeeping practices. In addition, the guide includes chapters on medical surveillance, hazard communication and recordkeeping.

OSHA is set to begin enforcing the final rule as it pertains to construction on June 23, 2017. Enforcement for general and maritime industries has been delayed one year to June 23, 2018, and a separate compliance guide for these industries is currently in development.

As a reminder, the new rule concerning silica is the federal standard, but states retain the authority to create separate standards as long they meet the minimum requirements. Businesses in many states have had to comply with state standards that meet the new federal rule for several years now. Always check with your state OSHA or other state authority regarding compliance for respirable silica.

Comments (0)

The 13 Characteristics of Successful People

Tags: , ,

The 13 Characteristics of Successful People

Posted on 15 November 2016 by CRadmin2

By Jeffrey J Mayer

I’ve spent many years studying successful people and have identified the skills, talents and characteristics that enable them to succeed. As you look at and study these skills, talents and characteristics, you’ll realize that you possess many of them yourself. Some of these skills and talents are more dominant than others are and will play a greater part in your being, or becoming, a success in the business of life. These are the things you do well. The things you do easily and effortlessly. These are your strengths.

When you find you need a skill or talent you don’t have, just go out and look for a person or group of people with the skills, talents and training you need: skills and talents that complement your own. These people will become your teammates, colleagues, co-workers, professional advisors and friends. With these combined skills and talents, organizations grow, prosper and become successful.

These are the five things you’ll find every successful person has in common:

  1. They have a dream.
  2. They have a plan.
  3. They have specific knowledge or training.
  4. They’re willing to work hard.
  5. They don’t take no for an answer.

Remember: Success begins with a state of mind. You must believe you’ll be successful in order to become a success.

The following is a list of the skills, talents, and characteristics you’ll find in successful people:

1. Successful People Have a Dream. They have a well-defined purpose. They have a definite goal. They know what they want. They aren’t easily influenced by the thoughts and opinions of others. They have willpower. They have ideas. Their strong desire brings strong results. They go out and do things that others say can’t be done.

Remember: It only takes one sound idea to achieve success.

Remember: People who excel in life are those who produce results, not excuses. Anybody can come up with excuses and explanations for why he or she hasn’t made it. Those who want to succeed badly enough don’t make excuses.

2. Successful People Have Ambition.They want to accomplish something. They have enthusiasm, commitment and pride. They have self-discipline. They’re willing to work hard and go the extra mile. They have a burning desire to succeed. They’re willing to do whatever it takes to get the job done.

Remember: With hard work, come results. The joy in life comes with working for and achieving something.

3. Successful People Are Strongly Motivated Toward Achievement.They take great satisfaction in accomplishing a task.

4. Successful People Are Focused.They concentrate on their main goals and objectives. They don’t get sidetracked. They don’t procrastinate. They work on the projects that are important and don’t allow those projects to sit until the last minute. They’re productive, not just busy.

5. Successful People Learn How to Get Things Done.They use their skills, talents, energies and knowledge to the fullest extent possible. They do the things that need to be done, not just the things they like to do. They are willing to work hard and commit themselves to getting the job done.

Remember: Happiness is found in doing and accomplishing, not in owning and possessing.

Anecdote: Many years ago, I was asked, “Jeff, do you like pleasing habits or pleasing results?” As I pondered that probing question, and squirmed in my chair like a worm at the end of a hook, I felt as if I had painted myself into a corner. A few moments later, I answered, “I like pleasing results.” From that moment on, my life changed. I began to do the things that were difficult, because they enabled me to achieve my goals.

6. Successful People Take Responsibility for Their Actions.They don’t make excuses. They don’t blame others. They don’t whine and complain.

7. Successful People Look for Solutions to Problems.They’re opportunity minded. When they see opportunities, they take advantage of them.

8. Successful People Make Decisions.They think about the issues and relevant facts, give them adequate deliberation and consideration and make a decision. Decisions aren’t put off or delayed. They’re made now!

SuccessTip: Spend more time thinking and planning before you make your decision, and you’ll make better decisions.

SuccessTip: When you don’t get the expected results from the decision you’ve made, change your course of action. Decisions should never be carved in stone.

9. Successful People Have the Courage to Admit They’ve Made a Mistake.When you make a mistake, admit it, fix it and move on. Don’t waste a lot of time, energy, money and/or other resources trying to defend a mistake or a bad decision.

Remember: When people are wrong, they may admit it to themselves. If they are handled gently and tactfully, they may admit it to others and even take pride in their frankness and broad-mindedness. But people become very defensive and angry when others try to cram their mistakes down their throats.

10. Successful People Are Self-Reliant.They have the skills, talents and training that are needed in order to be successful.

11. Successful People Have Specific Knowledge, Training, Skills or Talents.They know the things they need to know to be successful. And when they need information, knowledge, skills or talents that they don’t possess, they find someone who does possess them.

12. Successful People Work With and Cooperate With Other People.They have positive, outgoing personalities. They surround themselves with people who offer them help, support and encouragement. They are leaders.

13. Successful People Are Enthusiastic.They’re excited by what they’re doing, and that excitement is contagious. They draw people to them because these people want to work with them, do business with them and be with them.

About the Author

Jeffrey Mayer helps business owners, corporate executives and sales professionals set their priorities, get focused and achieve their goals so they can grow their business, get ahead in life and live their dreams. This article is reprinted with permission from Jeffrey Mayer’s Succeeding in Business ewsletter. To subscribe to Jeff’s free newsletter, visit http://www.SucceedingInBusiness.com.

Copyright© 2003, Jeffrey J Mayer. All rights reserved. For information, contact FrogPond at susie@FrogPond.com.

Comments (0)

Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

Tags: , , ,

Fabricator Profile: Galaxy Stone Works Focuses on Customer Satisfaction

Posted on 09 November 2016 by CRadmin2

full-kitchen1-1030x687Galaxy Stone Works Inc., formerly Galaxy Granite and Stoneworks, is one of the leading countertop fabricators in the Pacific Northwest. Amir Khazeni and his family purchased the business in 2008 after spending 25 years in the technology industry. At first, Khazeni, only wanted to use the business for part-time work during his retirement, but he soon became enamored with all of the aspects of countertop fabrication and stepped up as president of the company.

The primary focus of Galaxy Stone Works, located in Hubbard, Ore. just south of Portland, is customer service. In order to please the widest range of customers, the company works with a wide range of materials, including granite, quartz, marble, solid surface and concrete. In addition, Galaxy is a distributor and fabricator of Italian-made Curava recycled glass countertops.

Galaxy Granite keeps the customer in mind through every step of the countertop process, including selection, measurements, fabrication and installation, and high levels of service are maintained by tracking each interaction company representatives have with customers.

From the very beginning a customer profile is established, and it is updated regularly. Customers continue to be engaged even after the final installation with surveys that can be evaluated to improve performance. A couple of months after installation, customers are contacted again to ensure they are satisfied with their purchase.

Employees of Galaxy Stone Works are empowered to provide the highest levels of service to customers within the functions of their jobs through the close involvement and commitment of management, and processes are continually improved by making use of efficient and sound business practices.

Read more of this Fabricator Profile here: Galaxy Stone Works Inc.

Comments (0)




Advertise Here

Photos from our Flickr stream

See all photos

Advertise Here

The Countertop Industry Insider

OR

Subscribe to Get New Posts via Email

Enter your email address to join 182 of the best informed people in the industry who receive notifications of new posts by email. You can choose to receive notifications weekly or 1 per day, excluding weekends holidays.

Join 182 other subscribers



CountertopResource on Social Media






Advertisement



Advertisement


Webutation
WEB RATING